Questions, answered
What to expect from therapy, telehealth, insurance and booking with our team.
Getting started
How do I book?
When appointment requests open, use the contact page or call the practice to ask about a consultation. Share basic contact details and a clinician preference, if you have one. Keep health and insurance identifiers out of an ordinary website inquiry.
What happens on the free consult?
It is a 15 minute phone call to talk through what's going on and who might be a good fit. If we are not the right fit, we will offer referrals.
Can I choose my therapist?
Yes. Finding your fit is so important. Tell us who you have in mind, or let us suggest someone.
Who do you see?
Adults, couples, families, teens, children, young adults and college students, including LGBTQ+ and BIPOC clients, entrepreneurs and professionals.
Telehealth
Is therapy by video as good as in person?
Video sessions may be a useful option, but they are not the right fit for every person or circumstance. Your clinician will discuss your needs, privacy, location and whether this format is appropriate. This website cannot assess suitability or respond to urgent concerns.
Do I need to download anything?
No. Sessions run on a HIPAA compliant platform with no download required.
Do you offer sessions in Spanish?
Yes. Dina Abdelaal and Aidé Merito are bilingual, Spanish speaking therapists.
Fees and insurance
What do sessions cost?
$180 per session with a licensed therapist and $150 with an associate therapist.
Do you take insurance?
We are in network with Aetna (PPO and EPO plans only), Cigna, UnitedHealthcare, Optum and Blue Shield of California. Not every clinician is in network with every plan. Superbills are available for out of network PPO reimbursement.
What is your cancellation policy?
Please give at least 48 hours notice on business days. Otherwise the full session fee is charged, and insurance cannot be billed for missed sessions.
Still have a question?
Call us at (805) 979-2553 or send a note. You can also ask on your free 15 minute phone consult.
Ask us anything
We answer every request within 24 hours on business days.